Interactive Voice Response Systems
The interactive voice response or IVR consists of a telephone system capable of receiving a call and interacting with the user through voice recordings. It also offers an easy alternative to the customer to automatically interact with their system.
CDSoft implements one of the solutions most popular: Elastix for a simple response system as well as the implementation of a Call Center.
Elastix has a telephone exchange that can be integrated into its current plant. The Call Center option implements both the Agents as well as the tracking calls.
Control of call queues, absences and recesses.Elastix can be integrated into a dynamic menu to database through php.